Clarifications and rules
When Máximo can’t confidently classify a product or a pattern in your catalog on its own, it asks you a plain-language question instead of guessing. Your answer becomes a rule Máximo keeps and applies to matching products from then on (including ones you add later) so it asks less over time.
Where questions appear
Section titled “Where questions appear”Open Products → Review. If Máximo has open questions, they appear as a chat-style card above the review worklist, one question at a time with a counter (for example “2 of 5”). The same card appears during onboarding, while Máximo studies your catalog for the first time.
Answering a question
Section titled “Answering a question”- Read the question. It’s phrased in plain language and, where useful, tells you how many products it affects.
- Answer with one of the quick-reply chips, or type your own answer in the text box.
- If your answer needs a little more detail, Máximo asks one short follow-up before saving anything.
- Once it’s saved, Máximo shows a short confirmation and lists what it saved under Saved to your catalog rules.
- Click Next question to continue, or Done once you’ve answered them all.
If you’d rather not answer right now, use Skip, use defaults. Máximo uses sensible defaults for the skipped questions, and you can revisit them later.
What becomes a rule
Section titled “What becomes a rule”Each saved rule is written as a plain statement, like “products tagged gift-wrap are free gifts, not for sale.” A rule created from a clear answer is compiled into Máximo’s ruleset and applied automatically, both to the products the question was about and to anything similar you add afterward. A hedged or less certain answer is saved too, but marked (as a note): Máximo keeps it as context rather than a hard rule.
Answering also re-checks every affected product right away, so classifications and any pending review questions on them update immediately rather than waiting for the next scheduled catalog run.
Removing a rule
Section titled “Removing a rule”Right after a rule is saved, it appears with a Remove button next to it. Removing it stops Máximo from applying that rule to future decisions. It doesn’t undo classifications Máximo already made using it, if a product was already reclassified based on the rule, correct it from the review queue instead.